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Service availability

Our service at pragmatic slots is available only in jurisdictions where online gaming and sports wagering are permitted by local law. We do not operate in regions where such activity is prohibited or heavily restricted. Users are responsible for verifying that their jurisdiction permits access to and use of our platform before opening an account. We make no representations about the legality of our service in any specific location. If your country, state, or province restricts online gaming, we ask that you do not attempt to access our platform. Our payment processors and partner banks may also refuse transactions from certain geographic locations, regardless of local law. Service availability may change at any time as laws evolve — review our terms page regularly for updates.

Account eligibility

To open an account on pragmatic slots, you must be of legal age in your jurisdiction and permitted by local law to participate in online gaming and sports wagering. Our registration process collects your date of birth and requires identity verification before you deposit funds. We do not set a universal age limit; instead, we comply with the applicable legal age for gaming in the jurisdiction where you reside. During verification, if our review indicates you do not meet age or eligibility requirements, we will close your account and return any deposited funds. Users who create accounts using false identity information or on behalf of others will have their accounts permanently suspended and may forfeit their balance. We reserve the right to reject account applications or close accounts at our discretion if we have reasonable grounds to suspect fraud, money laundering, or other misconduct.

Local-law responsibility

pragmatic slots operates under the assumption that all users have verified their own local and national laws before opening an account or placing a wager. We cannot provide legal advice about gaming regulations in your jurisdiction. Laws governing online gaming, sports wagering, and casino games vary widely by country, state, and territory. Some jurisdictions permit online gaming unrestricted, while others prohibit it entirely or require licensing from domestic operators only. It is your sole responsibility to determine whether accessing and using our platform complies with the laws applicable to you. We will not be held liable for any legal consequences, fines, or penalties that may result from your use of our service in a jurisdiction where it is prohibited. If you are uncertain about the legal status of online gaming in your location, consult a local attorney before proceeding.

Data and privacy scope

We collect personal data during registration and verification to comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations. This includes your full name, date of birth, email address, phone number, residential address, and scanned copies of your identity document and address proof. This data is used exclusively to verify your identity, prevent fraud, process deposits and withdrawals, and respond to support queries. We do not sell or rent your personal information to third parties. Your payment information (bank account numbers, card details) is transmitted only to our payment processors under secure encryption and is never stored directly on our systems. Your betting history and account balance are retained for your own records and regulatory compliance, subject to our data-retention policy outlined in the Privacy Policy. You may request access to your personal data or ask for account deletion by contacting support with proof of identity.

Contact for legal inquiries

For legal questions, regulatory inquiries, or formal complaints about our service, contact our compliance team at the email address listed in our Legal Notice page. We aim to respond to legal correspondence within five to ten business days. Complaints about account closures, bonus disputes, or transaction failures should be submitted in writing with supporting evidence (screenshots, transaction receipts, email confirmations). We will investigate and provide a written response detailing our findings. If you believe we have violated local gaming regulations or treated you unfairly, you may also file a complaint with the relevant gambling regulatory authority in your jurisdiction — we will cooperate with any official investigation. Do not attempt to resolve disputes through our support chat, as legal matters require formal documentation and formal escalation channels.